Returns & Exchanges

At L'Occitane Malaysia, we are committed to providing the highest quality products; however, if you are not completely satisfied, you may return or exchange unopened items within 14 days of receipt. Please ensure products are in their original packaging and accompanied by the official purchase receipt.

1

Contact Customer Service

Email our support team at info@loccitane.com.my with your order number and reason for return to receive a Return Authorization.

2

Pack Securely

Place the unused items back into their original boxes and ensure they are well-protected to avoid damage during transit.

3

Ship Your Return

Send the package via a trackable courier service to our warehouse address provided in the authorization email.

4

Refund Processing

Once we receive and inspect your items, your refund or exchange will be processed within 7 to 14 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing